Customer care
Delivery & Shipping
Speciality coffee, sent by tracked delivery anywhere in the UK.
Where we deliver
We ship within the UK only: England, Scotland, Wales and Northern Ireland.
We are unable to deliver to BFPO addresses or outside the UK.
Delivery costs
| Order | Delivery |
|---|---|
| One-off orders under £25 | £2.25 tracked delivery |
| One-off orders of £25 or more | Free tracked delivery |
| Subscriptions | Free on every delivery |
All prices include any VAT due. Coffee is zero-rated for VAT in the UK.
When your coffee arrives
Every bag is roasted in Yorkshire, then packed and posted by our roasting partner.
- We aim to dispatch orders on the same working day.
- Orders placed at the weekend or on a bank holiday are dispatched from the next working day.
- Your order is sent by a tracked delivery service.
Dispatch and delivery times are estimates, not guarantees. At busy times, or to remote areas, your order may take longer to reach you.
If your order has not arrived
If your order has not arrived, or it shows as delivered but you cannot find it, please email [email protected] with your order number and we will look into it with the carrier.
Questions?
Email [email protected] and we will get back to you as soon as we can.