Customer care
Orders & Subscriptions
How ordering works, and how to manage your monthly coffee.
Placing an order
- Choose your coffee and size, then check out as a guest. There is no need to create an account.
- Please check your delivery address carefully, including your flat or house number.
- If you spot a mistake, email us straight away and we will do our best to update it before dispatch.
Your account
- Your account is set up automatically with your first order, using the email address you check out with. There is no separate sign-up.
- To log in, use the account icon at the top of the page and enter that email address. We will email you a one-time code, so there is no password to remember.
- Once logged in, you can see your order history.
Saving your delivery details
- From your second order, log in before you check out, or use the "Log in to use your saved addresses" link at checkout.
- Keep "Save this address to my account" ticked when you enter your address.
- Next time you log in at checkout, simply choose your saved address.
Subscriptions
- Choose any coffee and size as a monthly subscription and save around 10% on the one-off price.
- Your subscription renews automatically each month on the same date as your first order, and delivery is always free.
- Each renewal is dispatched in the same way as a one-off order.
- You can cancel at any time using the button below. Cancel before your next renewal date and you will not be charged again.
From the same page you can update your payment card and view your invoices.
Changing your subscription
To change your coffee or size, cancel your current subscription and start a new one with your new choice.
Questions?
Email [email protected] and we will get back to you as soon as we can.